I made a culture sheet on Neos somewhere on the threads. Just look up Neofinetia falcata and you'll find it. It might help.
I don't know what to tell you about the root system on your plant. You can also go to
New World Orchids There Dr. Lehr also has some hybrids that he sells. I don't know if he has a culture care sheet on them there or not, but I think he does.