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I recognize the seller from the photos that you took of the packaging materials, and I have purchased several plants from him. All have been in great condition when they arrived, shipped quickly, packed well, and exactly according to the description given in the auction. Of course, I would still never buy orchids to be shipped through the Midwest in the middle of winter, even with a heat pack. Your mailman made the main error, but you still should have been checking the mailbox throughout the day.
Please do not let this one experience (which, IMO, was NOT the seller's fault) turn you off from ordering again. I agree with everyone else that giving you a refund went above and beyond what good customer service should be. And honestly, had it come from a different seller, how exactly would the situation have turned out any differently?
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