Hi Olive,
How sad and disappointed you must be.
It is good that the seller gave you a refund and I hope the seller is going to lodge a complaint with the carrier.
Postal Service: It should not matter what side of the track you are from, you have entered into an agreement and paid for that service and it failed. When you have calmed down and you can keep a very cool head,
you should call your local postal/delivery office and explain what has happened giving them all the facts on how it was packaged etc. It may not have been your regular delivery person and they may be new to the job. They may have believed they were doing the right thing by leaving it in the box, then again, he may be a nasty person and he does it all the time but if no one complains then nothing can be done to fix it.
I always know when there is a new parcel contractor/ or postman
and I have to educate them on how to do the job right!
.
Okay I will get down off my soapbox now.
