[katrina]

Sorry about your Twinkle Olive...what a shame. I'm w/Synday...I do not order plants during the winter months for this very reason. It's just not worth the risk. Even under the best of circumstances, plants can be set back by exposure to cold temps. IMO, heat packs are not sufficient when temps plummet. Too many things can go wrong.

BTW -- I don't think it's fair to blame the seller for this situation. He didn't include a heat pack because the invoice wasn't paid...the mailman didn't follow the instructions on the pkg...and you didn't check your mailbox. Sounds to me like a lot of things occurred that were out of his control and yet he's still offering a full refund. IMO, he has done an admirable job w/customer service and I wouldn't hesitate to purchase from a vendor who responds in this manner.