[Olive Cook]

We wrote to him, literally MINUTES after buying it, and he wrote back and said he'd put one in and bill us seperate. He also didn't give the option to add the heat pack AT checkout, my Mom looked.
It was shipped in 2 days, I was watching for it to avoid this; the mail man normally puts it just on the porch...
The listing said he would not be responsible for frozen plants, however since it was HIS goof up and not ours he SHOULD replace it in all fairness. I have no doubt that if the heat pack had been in there it would have been fine.