[Olive Cook]

So my Twinkle arrived today...
The seller said he would include a heat pack for an added charge, he never billed us and DIDN'T include the heat pack. On top of that, even though the box was clearly marked more than once that it was a live plant and to avoid extreme temps, the mail man put it in my mail box; didn't knock to let me know it was out there. (We had snow/freezing rain all day)
Acording to the shipping info, it has sat out there since 10am...
The bark was so cold it hurt my fingers while getting it out of the roots. The blooms were wet and cold... it literally made me sick to my stomach. Now, it was well packed in paper and some quilt batting around the leaves and spikes, but it really needed the heat pack. I told the seller the type of weather we were expecting!

Here are the pics I was able to get before my camera died completely, I'll have a few more once my batteries get here.